FAQ

FREQUENTLY ASKED QUESTIONS
Anyone who plans to drive one of our vehicles must be at least 25 years of age and have the following:25 years of age or older
Valid US driver’s license
Current Liability Insurance
Personal Use: $100,000 / $300,000 Coverage
Business Use: $1,000,000 Coverage (includes music bands)
Collision Coverage (either through your own insurance policy or by purchasing collision damage waiver.)
Non refundable 30% of the reservation will be collected in advance to book the van.
Rentals includes 100 miles per day of rental. Higher mileage and unlimited mileage package available. This mileage allotment covers most of our customers. We do have to charge a little bit extra to clients driving a high number of miles on a per day basis, as it is increasing our maintenance cost while decreasing the vehicle’s value. Additional miles will be charged a mileage fee on a per mile basis (most Vehicle are 39 cents a mile, although some vehicles may vary)
We are extremely proactive when it comes to getting repairs. We will reimburse all maintenance cost with receipt back to customer. Diesel vehicle periodically need a refill of DEF (Diesel Exhaust Fluid). This fluid helps make the vehicle very low emission and is better for the environment. You will get a warning light when a refill is required. DEF is sold at most auto parts stores and is inexpensive and easy to refill. Keep your receipt and we will, of course, reimburse you. Please contact us know before you do any service to the vehicle.
In the event of any accident/emergency call 911 for any assistance and get a police report. Please report us immediately, take the picture of incidents and text us.
If any mechanical breakdown, call us immediately on 281 936 9528. You can take the Vehicle to any Mercedes/ford dealership for repair and keep all the receipts of repair with you for reimbursement. If you can’t repair the Vehicle in less than 24 hours in a workshop, you need to find a suitable vehicle for your convenience. We are not responsible for your new rental. We will close our rental agreement from the time of mechanical failure and reimburses the rest of your money.